Faculty Img
  • Phone:

  • Email:

    mhossain@pmu.edu.sa

  • Office No:

    F-074

  • Muhammad Muazzem Hossain, Ph.D.

  • Job Title :

    Associate Professor

  • College :

    College of Business Administration


  • Department :

    Business Administration


Dr. Muhammad Muazzem Hossain received his bachelor’s degree in Business Administration from the International Islamic University Malaysia in 1996, and his MS degree in Information Technology and PhD degree in Management Science from the University of North Texas in 2004 and 2009, respectively. He is currently an Associate Professor at the College of Business Administration of Prince Mohammad Bin Fahd University, Al Khobar, KSA. His research and scholarly works involve developing and applying models, methodologies and concepts in the areas of business performance management, quality and productivity, and information technology. Dr. Hossain has published research articles with these focuses in several journals listed in the Science and Social Science Citations Index (Thomson Reuters’ Journal Citation Reports®), Journal Quality List, and SCOPUS. He has also also published numerous refereed conference proceedings and presented papers at prestigious conferences that include the Annual Meeting of Decision Sciences Institute, the Administrative Sciences Association of Canada, the Southwest Decision Sciences Institute, and the Baldrige Award Recipients (BAR) Consortium. The journals in which his research works have appeared include the IEEE Transactions on Engineering Management, Journal of Developing Areas, Journal of Product and Brand Management, International Journal of Services Standards, Journal of Internet Commerce, Journal of Electronic Commerce Research, International Journal of Business Excellence, and International Journal of Product and Quality Management. Dr. Hossain is a member of the International Honor Society Beta Gamma Sigma, the Administrative Sciences Association of Canada, the Academy of Management, and the Decision Sciences Institute. In addition, he is listed in Who’s Who in America.


  • 2009      Ph.D. in Management Science College of Business (AACSB Accredited), University of North Texas, Texas, USA.
  • 2004      M.S. in Information Technologies College of Business (AACSB Accredited), University of North Texas, Texas, USA.
  • 1996      Bachelor of Business Administration (BBA)International Islamic University, Kuala Lumpur, Malaysia.


Journal Publications

  1. Hossain, M.M., and Prybutok, V.R. (2016). Towards developing a business performance management model using causal latent semantic analysis. International Journal of Business Performance Management, 17(2), 161–183. [SCOPUS, JQL].
  2. Hossain, M. M., and Jamil, M. R. (2015). Consumer acceptance of more-than-voice technology: Evidence from the bottom of pyramid in Bangladesh. Journal of Developing Areas, 49(2), 25–39. [JQL].
  3. Hossain, M. M. (2014). Pervasiveness of SERVQUAL and its potential for the standards for functional quality of service. International Journal of Services and Standards, 9(1), pp. 67–83. [SCOPUS].
  4. Ouedraogo, N., Rezania, D., and Hossain, M.M. (2014). Measuring and exploring factors affecting students’ willingness to engage in peer mentoring. International Journal of Mentoring and Coaching in Education, 3(2), pp. 141–157. [SCOPUS].
  5. Hossain, M.M., and Prybutok, V.R. (2014). An empirical investigation of the Malcolm Baldrige National Quality Award (MBNQA) framework using causal latent semantic analysis. International Journal of Business Excellence, 7(2), pp. 148-167. [SCOPUS].
  6. Hossain, M.M., Ouedraogo, N., and Rezania, D. (2013). Student acceptance of knowledge management systems: Evidence from a Canadian business school. International Journal of Business and Management, 8(12), pp. 29-41. [ABDC, ERA].
  7. Hossain, M.M., Prybutok, V., and Evangelopoulos, N. (2011). Causal latent semantic analysis (cLSA): An illustration. International Business Research, 4(2), pp. 38-50. [ERA].
  8. Abdullah, A.B.M., Hossain, M.M., and Joham, C. (2011). E-catalog: How can brain hemisphericity relate to online shoppers’ preferences? Journal of Internet Commerce, 10(1), pp. 17-34. [SCOPUS].
  9. Islam, M.A., Khan, M.A., Ramayah, T., and Hossain, M.M. (2011). The adoption of mobile commerce service among employed mobile phone users in Bangladesh: Self-efficacy as a moderator. International Business Research, 4(2), pp. 80-89. [ERA].
  10. Hossain, M.M., Ouedraogo, N., and Rezania, D. (2011). A consumer perspective of service quality in the airline industry. International Journal of Business and Technopreneurship, 1(1), pp. 1-13.
  11. Hossain, M.M., Abdullah, A.B.M., Prybutok, V.R., and Talukder, M. (2010). The development and research tradition of statistical quality control. International Journal of Productivity and Quality Management, 5(1), pp. 21-37. [SCOPUS].
  12. Hossain, M.M., Abdullah, A.B.M., Prybutok, V.R., and Talukder, M. (2009). The impact of learning style on web shopper electronic catalog feature preference. Journal of Electronic Commerce Research, 10(1), pp. 1-12. [SSCI (ISI Thompson), JQL].
  13. Rajamma, R.K., Paswan, A.K., and Hossain, M.M. (2009). Why do shoppers abandon shopping cart – perceived waiting time, perceived risk and transaction inconvenience? Journal of Product and Brand Management, 18(3), pp. 188-197. [SCOPUS].
  14. Hossain, M.M., and Prybutok, V.R. (2008). Factors affecting the consumer acceptance of RFID technology: An exploratory study. IEEE Transactions on Engineering Management, 55(2), pp. 316–328. [SSCI (ISI Thompson), JQL, SCOPUS].

Conference Proceedings

  1. Elbarrad, S., and Hossain, M. M. (2015). A Suggested Model to Evaluate Accounting Software for Small Businesses. Proceedings of the 46th Annual Meeting of the Southwest Decision Sciences Institute, Houston, TX, pp. 20401-20409, March 11–14.
  2. Hossain, M. M., & Jamil, R. (2014). Consumer acceptance of more-than-voice technology: Evidence from the bottom of pyramid. Proceedings of the Australian Academy of Business and Social Sciences Conference 2014, Kuala Lumpur, Malaysia, August 25 – 26.
  3. Ramakrishnan, T., Hossain, M. M., and Prybutok, V. R. (2011). Modeling the Impact of College’s Website on the Individual Impression of the College. Proceedings of the 42nd Southwest Decision Sciences Institute, Houston, TX, March 9–12, pp. 101-108.
  4. Hossain, M. M., Ouedraogo, N., and Rezania, D. (2010). Latent semantic analysis of service quality in the airline industry: A customer perspective. Proceedings of the 2nd International Conference on the Roles of Humanities and Social Sciences in Engineering, Penang, Malaysia, November 12–14. Won the best paper in track award.
  5. Hossain, M. M., Prybutok, V. R., and Evangelopoulos, N. (2009). Examination of the MBNQA 2008 Framework Using Causal Latent Semantic Analysis. Proceedings of the 40th Annual Meeting of the Decision Sciences Institute, New Orleans, Louisiana, pp. 3931–3936, November 14–17.
  6. Hossain, M. M., Abdullah, A.B.M., Joham, C., and Hossain, A. (2009). Relationship between Online Shoppers’ Brain Hemisphericity and Their Preference for Different Features of E-Catalogs. Proceedings of the 40th Annual Meeting of the Decision Sciences Institute, New Orleans, Louisiana, pp. 2361–2366, November 14–17.
  7. Hossain, M. M., and Prybutok, V. R. (2009). Theoretical development of a Business Performance Management (BPM) framework. Proceedings of the Southwest Decision Sciences Institute, Oklahoma City, OK, pp. 431-440, February 24–28.
  8. Hossain, M. M. (2008). Development of statistical quality control: Evolution or revolution? Proceedings of the 39th Annual Meeting of the Decision Sciences Institute, Baltimore, Maryland, pp. 1961–1966, November 21–25.
  9. Hossain, M. M., and Prybutok, V. R. (2008). Integration of the Business Performance Management Framework and the Malcolm Baldrige National Quality Award Framework to Address Enhanced Competitiveness. Proceedings of the 39th Annual Meeting of the Decision Sciences Institute, Baltimore, Maryland, pp. 3461–3466, November 21–25.
  10. Qin, H., Prybutok, V. R., Hossain, M. M., and Knipper, M. (2007). Determinants of Customer-Perceived Service Quality in Fast Food Restaurants (FFRs). Proceedings of the 38th Annual Meeting of the Decision Sciences Institute, Phoenix, Arizona, pp. 1171–1176, November 17–20.
  11. Hossain, M. M., and Abdullah, A.B.M. (2006). Impact of Learning Styles on Web Shoppers’ Preference for Electronic Catalog Features: An Implication for Designing Customized Catalogs. Proceedings of the 37th Annual Meeting of the Decision Sciences Institute, San Antonio, Texas, pp. 26611–26616, November 17–21.

Conference Presentations

  1. Hossain, M. M. (2014). Towards circumventing riba. Presented at the Australian Academy of Business and Social Sciences Conference 2014, Kuala Lumpur, Malaysia, August 25 – 26.
  2. Noufou, N., Hossain, M. M., and Rezania, D. (2013). Exploring and measuring students’ willingness to mentor. The 41st Conference of the Administrative Sciences Association of Canada Conference, Calgary, Alberta, July 8–11.
  3. Rezania, D., Hossain, M. M., and Ouedraogo, N. (2011). Exploring the relationship between content, application, and session in an Organizational Behavior course. The 39th Conference of the Administrative Sciences Association of Canada Conference, Montreal, Quebec, July 2–5.
  4. Hossain, M. M. (2010). Lariba banking in North America: Scope and challenges. Proceedings of the 2nd International Conference on the Roles of Humanities and Social Sciences in Engineering, Penang, Malaysia, November 12–14.
  5. Hossain, M. M., & Ouedraogo, N. (2010). Student acceptance of knowledge management systems (KMS): Evidence from a Canadian Business School. The 38th Conference of the Administrative Sciences Association of Canada Conference 2010, Regina, SK, May 22–25.
  6. Ramakrishnan, T., & Hossain, M. M. (2009). Website Characteristics Influencing an Individual’s Impression About A College: An Empirical Study. The 40th Annual Meeting of the Decision Sciences Institute, New Orleans, Louisiana, November 14–17.
  7. Hossain, M. M., Abdullah, A.B.M., Prybutok, V.R., and Qin, H. (2007). Profiling Online Shoppers Based on Their Brain Hemisphericity for Generating Personalized Electronic Catalogs. The 38th Annual Meeting of the Decision Sciences Institute, Phoenix, Arizona, November 17–20.

Invited Presentations

  1. Hossain, M.M. (2012). Traditional and Islamic Banking Systems: A Comparative Study. MacEwan BRIEF - Business Research Information Exchange Forum, MacEwan University, Edmonton, Alberta, Canada, April 20.
  2. Hossain, M. M. (2010). Towards understanding the Malcolm Baldrige National Quality Award (MBNQA) frameworks. Community of Practice Presentations, MacEwan School of Business, March 4.
  3. Hossain, M. M., & Ouedraogo, N. (2010). Students acceptance of knowledge management systems (KMS): Evidence from a Canadian business school. Community of Practice Presentations, MacEwan School of Business, March 4.
  4. Hossain, M. M., Ouedraogo, N., Johnson, G., & Friesen, K. (2009). Publishing your dissertation, thesis or final project. MacEwan Organization Development Day, Grant MacEwan University, City Centre Campus, Edmonton, AB, September 1.
  5. Hossain, M. M. (2007). How the Business Performance Management (BPM) framework can help to implement the Malcolm Baldrige National Quality Award (MBNQA) framework. Information Systems Research Center (ISRC) Board of Director’s Meeting, Denton, Texas, December 7.
  6. Hossain, M. M., and Prybutok, V. R. (2007). Integration of the business performance management framework and the Malcolm Baldrige National Quality Award framework for enhanced competitiveness. The Baldrige Award Recipient (BAR) Consortium Meeting, Nashville, Tennessee, October 1–2.

Business performance management, quality and productivity, ecommerce, and information technology


  • 2009 – Present Administrative Sciences Association of Canada (ASAC)
  • 2005 – Present Decision Sciences Institute (DSI)